Return Policy

You may ONLY return new, sealed, and unopened items within 7 days of delivery for a full account credit. No return will be accepted without prior authorization.

WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING ITEMS: e-liquids/e-juice, disposables, consumable items and clearance items. There are no exceptions. Damaged/missing item exchanges must be reported within 48 hours of delivery to qualify for the return authorization process.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within two weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This is meant to include the transit time it takes for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Glassware and Fragile Items – Shipping Damage

SUNSHINE NOVELTY takes reasonable precautions to ensure that all glass, glassware, and other fragile products are properly packed and protected prior to shipment. As part of our standard packaging practices, we use protective air pillows and other appropriate packing materials to help minimize the risk of damage during transit. However, once an order has been handed over to the shipping carrier, SUNSHINE NOVELTY cannot control the handling, stacking, loading, unloading, or transportation conditions of the package. Therefore, SUNSHINE NOVELTY is not responsible for any glass or glassware products that arrive partially or completely damaged as a result of carrier handling or transportation. No returns, refunds, replacements, or account credits will be issued for glass or glassware products damaged during transit. By placing an order containing glass or other fragile products, the customer acknowledges and accepts this shipping risk.