You may ONLY return new, sealed, unopened items within 7 days of delivery for a full account credit. No return will be accepted without prior authorization.
WE DO NOT ACCEPT RETURNS FOR THE FOLLOWING ITEMS: e-liquids/e-juice, disposables, consumable items and clearance items, no exceptions. Damaged/missing item exchanges must be reported within 48 hours of delivery to qualify for the return authorization process.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), and the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We offer flat rate shipping for all of our customers but some products such as ( Butane - Charcoal - Whip Cream ) will result in a additional shipping charge.